Refunds, Returns & Exchanges
Here at Christina's we are so proud of the quality of our merchandise that we back every sale with a "100% SATISFACTION GUARANTEE." If you are not satisfied with your purchase for any reason, simply call or email us within (7) days of receipt of the product for a return authorization number and you may return the product within (14) days from the date you received the merchandise for a full refund less shipping and handling).
Original shipping and handling charges are not refundable.
Any items that are personalized are non-refundable and non-returnable.
Although we check all our merchandise for defects or damage prior to shipment, it is the buyer's responsibility to check the product as well to make sure it is free of any defect. All defects must be reported to us via e-mail at firstname.lastname@example.org or text 302.345.1721 within (7) days from the date you receive the shipment. We will not accept any claim for damage or defect after the (7) day period is over.
- Contact us within (7) days of receipt of merchandise.
- Our merchandise must be returned within (14) days of receipt of merchandise.
- Our merchandise must have all tags attached, in its original packaging unworn and unwashed.
- We will NOT accept any of our merchandise that has been used or damaged.
- Our merchandise returned without the original tags or original packaging will not qualify for a refund.
- Our footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoebox.
To Arrange For A Return, please contact us via email at email@example.com to obtain Return Material Authorization Number - prior to returning your items. After you have coordinated a return, please make sure to include the packing slip with your return as we will not process your return without it.