Returns & Exchanges

In-Store Purchases Returns & Exchanges:

  • All "FINAL SALE" Items are a "FINAL PURCHASES" NO RETURNS/EXCHANGES
  • ALL RETURNS ARE FOR STORE CREDIT
  • All Monogrammed Items are a FINAL SALE and not returnable.
  • ALL Professional Sports Apparel and Accessories NFL, NHL & MLB are a FINAL SALE
  • All Returns/Exchanges Must Be Made Within 14 DAYS (For Store Credit)
  • No Returns/Exchanges Accepted AFTER 14 DAYS
  • No Returns/Exchanges Accepted on Seasonal Items After 14 Days
  • All Returns MUST be accompanied by a sales receipt
  • Any Returned/Exchanged Merchandise must be UNWORN, UNWASHED, in its ORIGINAL BOX and ORIGINAL TAGS attached with the receipt
  • We will NOT accept any items that have been used or damaged
  • All Special Occasion Jewelry (Prom/Bridal/Weddings) Sales Are FINAL
  • All Earrings Sales Are FINAL
  • All Hat Sales Are FINAL

Online Purchases Returns & Exchanges:

Here at Christina's, are so proud of the quality of our merchandise that we back every sale with a "100% SATISFACTION GUARANTEE." If you are not satisfied with your purchase for any reason, simply call or email us within (7) days of receipt of the product for a return authorization number and return the product within (14) days from the date you received the merchandise for a full refund (less shipping and handling). 

  • Contact us within (7) days of receipt of merchandise
  • Merchandise must be returned within (14) days of receipt of merchandise
  • Merchandise must have all tags attached unworn and unwashed
  • We will not accept any merchandise that has been used or damaged
  • Merchandise returned without the original tags will not qualify for a refund
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoebox
  • All clearance sales items are final sale
  • All jewelry items are final sale
  • All special order items are final sale
  • Please note: Shipping and handling charges are not refundable, and final sale items may not be returned

To Arrange For A Return, please contact us via email at info@christinaballas.com or by phone at 302.478.7202 to obtain Return Material Authorization Number - prior to returning your items. After you have coordinated a return, please make sure to include the packing slip with your return as we will not process your return without it.

Although we check all our merchandise for defects or damage prior to shipment, it is the buyer's responsibility to check the product as well to make sure it is free of any defect. All defects must be reported to us via e-mail at info@christinaballas.com or by phone at 302.478.7202 within (7) days from the date you receive the shipment. We will not accept any claim for damage or defect after the (7) day period is over.